Privacy Policy

1. Introduction

Welcome to Snapit. Zepzen Technologies Private Limited (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform.

2. Information We Collect

• a. Personal Information: When you register or use Snapit, we may collect personal information, including but not limited to your name, phone number, address, email address, and payment details.
• b. Usage Data: We may collect information about your interactions with our platform, including the pages accessed, products viewed, order history, and preferences.
• c. Device and Network Information: We may collect details like IP address, device type, operating system, browser type, and other technical data for analytics and security purposes.
• d. Location Data: We collect location data for different purposes across our apps:
  • Snapit App: Location access is requested to accurately deliver orders to the customer’s specified location.
  • Snapit Retail Partner App: Location data is collected to identify store locations, calculate delivery distance and time, and authenticate store location.
  • Snapit Delivery Partner App: Location data is required while the app is running and in the background to provide real-time order tracking and expected delivery time. Background location access is mandatory for all users of the Snapit Delivery Partner app.

3. How We Use Your Information

We use your information to:

• a. Provide Services: To process and deliver your orders, manage your account, and enhance your shopping experience.
• b. Improve Our Platform: To personalize content, offer product recommendations, and enhance our services.
• c. Marketing: With your consent, we may send you promotional materials, offers, and updates relevant to your preferences.
• d. Analytics and Security: To understand user behavior, prevent fraud, and ensure the security of our services.

4. Sharing Your Information

a. Service Providers: We may share information with trusted third-party service providers, such as delivery partners, payment processors, and data analysis companies, to facilitate our services.

b. Legal Requirements: We may disclose information if required to comply with legal obligations, enforce our terms, or protect the rights and safety of Snapit and its users.

c. Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business.

5. Data Security

We implement industry-standard security practices, including encryption, secure servers, and limited access policies, to protect your personal information. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee absolute security.

6. Your Rights

a. Access and Correction: You have the right to access and correct your personal information held by us. You may update your information directly through your account settings or by contacting us at info@snapitx.com.

b. Data Deletion: You can request the deletion of your account and personal data by reaching out to us. We may retain certain information as required by law or for legitimate business purposes.

c. Withdraw Consent: You may withdraw your consent for marketing or data collection by adjusting your app settings or contacting us.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we take steps to delete or anonymize it securely.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, gather analytics, and personalize content. You can manage cookies through your browser settings, but certain features may not be available if cookies are disabled.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated to you via email or on our platform. Continued use of our services after the changes implies your acceptance of the updated policy.

11. Grievance Redressal

In compliance with the Information Technology Act 2000 and rules thereunder, if you have any concerns regarding the handling of your information or this Privacy Policy, please reach out to us:

Email: [grievance@snapitx.com]

12. Contact Us

For any questions or concerns regarding this Privacy Policy or your data, please contact us at [info@snapitx.com].

Last Updated: [16 December 2024]